FAQ, Care & Safety

1: The best directions to get to the workshop?

To find us please make sure you follow the instructions on the document below to find the workshop. Putting our post code in will take you the wrong directions and you will end up at Longdown Road. Please make sure you call the day before you arrive so we can get your order ready, even if you have had an email saying your order is ready for collection. 

View Directions to Golden Fords Here

2: What wax do you use in your candles?

We use a rapeseed oil and coconut oil natural wax blend. Our wax is 100% vegetable based and is vegan friendly. It is completely free from paraffin, soy, palm, beeswax and synthetic additives.

3: Why does the wax change colour?

You might notice after your first burn that the wax on the top of your candle has a slightly more creamy look to it. This is to be expected with our wax as we do not add artificial colours.

4: There are some small cracks and blow holes, is this normal?

We use a combination wax that is comprised of rapeseed and coconut. This means there are no additional additives in the wax, so as the wax heats up and cools down it contracts and minor surface blemishes can appear. This in no way reduces the quality of the candle or smell, it is just a natural side effect of using all natural materials.

5: Is your packing sustainable?

Where possible we source packaging that is made from 100% recycled materials. When this is not possible, we make sure that any product we buy can be recycled in mainstream recycling.

6: What wicks are in your candles?

Cotton wicks: These are are standard wicks that you find in most candles. They are lovely produce a wonderful scent throw.

Wood wicks: We use premium wood wicks that are sourced from the USA. They are made from native sappy fruit trees and are sourced from Forest stewardship Council FSC certified mills manufactured in the US. These wicks produce a wonderful crackling sound

7: Why has the wood wick gone out after 5 minutes after lighting for the first time?

Wood wicks can be temperamental, sometimes they just won't play ball. But there are a few things you can try to get them working as they should. Use a hair dryer on a low fan setting to gently melt the top surface of wax. Once you have a small pool of wax, tip that into the bin. When the wax has cooled again and before relighting it, use your fingers and pinch the wick to remove the excess carbon. Then relight and leave for 4 hours. If you're still having issues please contact us.

8: Why is there a thick rim of wax around the outside of my candle when it burns?

This is called tunnelling, and happens when the first burn of your candle has been interrupted before the wax can melt all the way to the edges of the glass. Wax has a 'memory', so from that point on it will only burn to the same width as that first burn. There are ways to fix this, and you can read our full article on tunnelling here.

9: Do you make bespoke orders?

Absolutely! Simply get in touch using the Contact Us page on the website or via our Facebook, Instagram pages.

Care & Safety

Candles are amazing, but it's important to follow a few simple steps to get the maximum benefits out of your gorgeous candle. 

The first burn: 

The first burn is the most important burn of them all. You must allow the wax to completely melt to the edge of the container. The time it takes to do this will vary depending on the size of the container, but can vary between 2-4 hours, if you do not allow your candle to burn properly on its first burn it will 'tunnel' and burn downwards in a small hole. Remember to trim your wick to 5mm before the first burn. 

Wood Wick Maintenance:

This is really important yet very simple. Before relighting the wood wick candle simply pinch the burnt wick gently, this will dislodge any burnt bits of wood that need to be removed. Removing the excess carbon from the wick helps maintain a suitable flame height. Please make sure the candle is cold before you attempt this.

Cotton Wick Maintenance:

Make sure your cotton wick is around 5mm before relighting. You can trim cotton wick with a wick trimmer or scissors. 

Candle ingredients and hazardous substance:

If you need more information about the ingredients / substances contained in the fragrance oil we use please see our online resources page here

Warning Instructions: 

  • Failure to follow instructions could result in a fire, hazard or injury
  • Never move a lit candle
  • Keep out of reach of children, pets and flammable materials
  • Place the candle on a stable, heat resistant surface
  • Avoid exposure to drafts
  • Never leave a lit candle unattended
  • Containers may become hot
  • Always store candles in a cool, dry place below 25C and away from direct sunlight
  • Keep candles free of debris
  • Discontinue use when 1.5cm of wax remains to prevent heat damage
  • When extinguishing a candle after use always take extra special care not to blow too hard at the flame, doing so may cause hot wax to be ejected from the container 
  • Always use common sense and caution when enjoying the candle